Artificial intelligence (AI) is slowly making its way into our lives. Inside our homes, smart thermostats make controlling the temperature easy, cameras allow you to see if someone important is at your door, and devices can quickly and easily help you find a recipe, a certain song, or even help you place an order.
Artificial intelligence isn’t just making our personal lives easier. It’s making our work lives easier. Although the advancements of AI in the workplace aren’t as obvious or as talked about as the features that can be found in our homes, they can make doing your job much easier.
More Accurate and Responsive IT
IT departments have more work to do than ever before now that most businesses rely completely on technological advancements, like the cloud, instead of more traditional systems, like filing cabinets full of paper. IT enables us to track information and identify potential problems that used to fall through the cracks, but tracking and identifying all that information can be a challenge.
AIOps solutions make it a lot easier.
There are a lot of ways artificial intelligence for IT operations (AIOps) systems can make IT departments more accurate and responsive. They can automate certain operations, like analyzing huge amounts of data, and they can react to issues in real time. They can get to the cause of a problem without the need to rely on logs, and They can prevent low-quality code from being deployed. This enables IT departments to focus their attention on other things.
Instant Customer Communications
Remember the days of waiting until business hours the next day before you called a local company? Even then, that doesn’t mean someone was available to answer. Today, AI enables businesses to communicate with customers instantly, even if a real person isn’t available to speak.
The chatbots of the past got a bad rap with customers, but with the technology of today, many people don’t realize they’re speaking to a bot. Chatbots offer many benefits to businesses that include:
- They enable businesses to be available to customers 24/7/365
- They can process a large volume of requests at one time
- They are extremely affordable to maintain
- They provide exceptional analytical data
- They save your customer service employees a lot of time
- They can answer basic requests for customers in an instant
Administrative Tasks Made Easy
There’s a lot of fear about AI taking people’s jobs. Although it will invariably take over some jobs, it’s actually much more likely to replace tasks—not jobs. That’s definitely true of administrative tasks.
There will always be a need for administrative assistants, but AI can make their jobs easier. For example, some programs make it easy to schedule meetings without the need to spend all day emailing various people about a time that works best for them.
Programs make it easy to record meetings, transcribe them, and distribute meeting notes without having to do it all by hand. Someone will still need to manage these tasks, but a specialized program means having plenty of time to focus on other things.
Narrow in on the Perfect Candidate for a Position
Finding the perfect candidate for an open position is hard. It used to require combing through dozens, or even hundreds, of application materials and scheduling multiple interviews. Artificial intelligence can make the process go much more smoothly, and it can help you narrow in on a candidate much more quickly.
Programs enable you to weed out resumes that don’t match your criteria, and virtual interviews can help you weed out the right candidates even quicker.
Security is extremely important in today’s day and age. More of our personal information is online and accessible than ever before. Making sure your employees’ and customers’ information is safe and secure is one of your biggest jobs.
AI is making it easier than ever to identify potential security risks. Banks use it to detect potential fraudulent activity on customer accounts, and specialized programs can detect insider threats within large companies. AI can provide you with greater peace of mind knowing that all of your important information is safe and secure without spending countless hours trying to maintain the security of your business by hand.
Don’t be afraid of artificial intelligence in the workplace. You should welcome it with open arms! It’s making nearly every aspect of everyday office life easier, which means nearly every position will enjoy at least a little more time to focus on other projects that deserve the human touch.